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Hotel operations software

Every hotel, every team, one platform

Housekeeping, maintenance, schedules, hiring, invoices, night audit, the books, capital projects and owner reporting, in one place your whole team signs in to. Priced per room, not per person.

Room status board in rack view for one hotel, every room coloured by statusDemo data
Rack + listEvery room, two views of the same board
Photo-checkedRooms finish with the photos your standard asks for
The room board on a phone: every room's status, tap a room to actDemo data
The industry, in numbers

Fewer hands, more to do

Hotels are running with fewer people and higher labor costs. Software that keeps every team on one page is how the work still gets done.

Hospitality workers quit at twice the national rate: 4.2% a month vs 2.0% (2025)
2×1
of U.S. hotels surveyed report staffing shortages
65%2
name housekeeping as their biggest shortage
38%2
U.S. hotel labor cost per available room in 2024, while profit per room rose 3.2%
+11.2%3
  1. U.S. Bureau of Labor Statistics, JOLTS Table 22, annual average quits rates by industry, 2025 (accommodation and food services vs total nonfarm).
  2. AHLA and Hireology, “65% of surveyed hotels report staffing shortages,” February 2025 (282 hoteliers, Dec 6, 2024 to Jan 3, 2025).
  3. CoStar (STR P&L data), “U.S. hotel profits grew in 2024 but were limited by inflation and labor costs,” February 14, 2025, as carried by Hotel Online.
Finance · Night audit

Mistakes caught before they reach the books

The night's reports arrive by upload or email and are read against your hotel's own report layout. Every figure that can be cross-checked is, and anything that disagrees is put in front of the right person before the day is posted.

  • Rooms, rates, revenue, taxes and ledgers checked to the cent
  • Correct a figure with an undo, hold or post the day
  • Unconfirmed nights climb an escalation ladder every 15 minutes
Explore Finance
Night audit day close: the night's figures and every check that balancedDemo data
To the centOccupancy, ADR, revenue and ledgers cross-checked
Every 15 minAn unconfirmed night moves up the ladder
People & Scheduling

Schedules that warn you first

Build the week, see where coverage is short and where overtime is coming before you publish, and handle time off and team approvals in the same place.

  • Coverage and overtime warnings before you publish
  • Department managers publish their own department's week
  • Time off, swaps and timecards approved by the team's manager
Explore People & Scheduling
Workforce overview: who is in each day of the week across four hotelsDemo data
Finance · Payables

Every bill from every hotel, coded and approved

Each hotel gets its own invoice inbox. Bills are read, matched to the hotel, given a suggested GL code from your rules and history, and approved by amount.

  • An email-in inbox per hotel that refuses another hotel's bills
  • Duplicate invoices caught before they are entered
  • Suggested GL coding with the confidence shown
Explore Finance
Accounts payable: bills from every hotel with coding and approval statusDemo data
Capital Projects & PIP

Every deadline on one capital clock

Franchise terms, loan covenants, renovation cycles and PIP deadlines for every hotel on one clock, with each project's budget, change orders and contingency beside it.

  • Covenant and franchise-term risks flagged before a refinance
  • Project plans with phasing, bid packages and change orders
  • A lender report built from the same numbers
Explore Capital Projects
Capital clock: dated commitments, covenants and renovation cycles across the portfolioDemo data
Owner Portal

Owners see what they need

A portal for hotel owners with expenditure approvals, the capital reserve, projects, documents and weekly updates, scoped to the hotels they own.

  • Expenditure requests with priority, vendor and due date
  • Reserve balance and active capital projects at a glance
  • Only the hotels each owner holds
Explore the Owner Portal
Owner portal: approvals, reserve balance and capital projectsDemo data
Analytics

The portfolio, against last year

RevPAR, ADR, occupancy and room revenue for each hotel and the whole portfolio, for any period, with the same period last year beside every figure.

  • Any range: last seven days, month, year to date or custom
  • Every hotel or a chosen set
  • Prior-year comparison on every headline figure
Explore Analytics
Portfolio analytics: RevPAR, ADR, occupancy and room revenue with prior-year comparisonDemo data
Your brand

Every portal wears your company's brand

Your staff app, your careers site, your owner portal and your offer letters carry your colors, your logo and your own web address. The screens on this page are a demo company, Lakeshore Hospitality, in its own teal.

  • Your colors, fonts and logo in light and dark
  • Your own web address for the app and the careers site
  • Emails sent under your company's name
How branding works
Tasks across the hotels, with owners, due dates and statusDemo data
Sam, the assistant

Ask a question, get the answer from your data

Sam answers questions about tasks, escalations, the daily flash and your projects, and can act on a task once you confirm. Coming soon.

Coming soon
Pricing

Per room, not per person

Every person at every hotel gets a login. Three published plans, and Enterprise for larger portfolios.

Core

The hotel’s own day, on one screen.

$4 per room / month

Billed annually · $250 minimum per hotel

  • Room board, rack and list views
  • Housekeeping assignment and timing
  • Maintenance work orders
See what is included

Scale

Capital, the owner portal, the portfolio.

$10 per room / month

Billed annually · $700 minimum per hotel

  • Hiring, offers and onboarding
  • Bank reconciliation
  • Covenant watchlist and DSCR
See what is included

See it run your hotels

Thirty minutes on the real product with a demo hotel.